FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Where do you ship and deliver to?
We ship globally, though some regions might have specific restrictions or additional shipping times.
When will my order ship?
Orders typically ship within 1-3 business days. You'll receive a confirmation email with tracking details once your order is on its way. For more details, please read our Shipping Policy.
What is your return policy?
We accept returns within 30 days of delivery for items in unused condition with original packaging. Final sale items are not eligible for return. For more details, please read our Return Policy.
Orders
Below are some of are common questions about orders
How can I contact customer support?
Reach out to us via our Contact page or email us at hello@arkky.com. We typically respond within 12-48 hours.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, Google Pay, and select buy-now-pay-later options at checkout. For more details, please read our payment methods.
What if I need to change or cancel my order?
If you need to modify or cancel your order, contact us as soon as possible. We’ll do our best to accommodate changes before the order is processed.
Can ARKKY handle large-scale orders?
Yes. ARKKY was established on the foundation of our large-scale intelligent manufacturing facilities. We have advanced TAPS 3D printer clusters, HALS ultra-fast 3D printing technology, and intelligent control systems, enabling rapid transformation of creative designs into physical products. Whether for retail orders or mass production, ARKKY has the capability to fulfill and deliver orders quickly.
Products
Below are some common questions about our products
Can I create samples to test my product?
Yes, you can! Once your design is verified, you can order samples of your designed shoes to preview your product.
What material are your shoes made from?
ARKKY uses a self-developed TPU (thermoplastic polyurethane) material for its shoes. It is recyclable, breathable, washable, and odor-resistant.
How does it feel to wear a 3D printed shoe?
Wearing our 3D-printed shoes feels like stepping into a whole new footwear experience. The shoes naturally conform to the shape of your feet, offering a light and breathable feel. With every step, you’ll enjoy soft support and comfortable cushioning that makes walking effortless.